Customer Support
For businesses with recurring customer enquiries.
- Order and service questions
- Phone, email and chat workflows
- Languages and coverage agreed, up to 24/7
Remote staffing & IT consultancy
People you can rely on. Systems that work for you.
Build your remote support team and connect the tools behind your business. From customer care and virtual assistants to CRM, e-commerce and workflow automation, ANZ helps you plan the right support.
20+Years of experience
24/7Global coverage
$1M+Earned on Upwork
Your customers cared for. Your business moving forward.
Customer support, virtual assistants and back office services.
Every unanswered call, delayed reply and unfinished task takes attention away from building your business. ANZ International brings dedicated customer support, virtual assistance and back office expertise into your operation so your team can stay focused on what comes next.
From multilingual customer care to everyday administration, we build support around your workflows, your brand and your customers. With experience serving businesses since 2005, we help you extend coverage, manage growing demand and deliver a more consistent customer experience.
Tell us where you need support. Let’s build the right team around it.
DISCUSS YOUR SUPPORT NEEDS →Virtual Assistants
For a defined remote role covering everyday tasks.
- Inbox and appointment coordination
- Research and record updates
- Customer and team follow-up
Sales & Lead Support
For teams that need an organised follow-up process.
- Lead qualification using your criteria
- Appointment setting and follow-up
- CRM notes and pipeline updates
Back Office Operations
For recurring records, orders and admin queues.
- Data entry and record checks
- Order processing support
- Billing enquiry administration
Technical Help Desk
For product support with a documented process.
- Product questions and ticket triage
- Initial troubleshooting steps
- Escalation to your specialists
Custom Outsourcing
For work spanning several roles or departments.
- A workflow and responsibility map
- Roles selected for your requirements
- Agreed reporting and coverage
Beyond staffing
Connect the tools.
Support the people.
Already have a team, but your systems are slowing things down? Explore scoped IT projects, then add remote operational support where you need it.
GoHighLevel & CRM automation
Organise contacts, capture enquiries and connect booking and follow-up workflows.
Explore the service →E-commerce support & integrations
Bring Shopify or WooCommerce store tasks, order workflows and customer support together.
Explore the service →AI & workflow automation
Connect apps, prepare response drafts and turn repetitive tasks into reviewed workflows.
Explore the service →Also explore website and CMS support, technical SEO, reporting automation and remote systems administration.
Explore IT consultancyPersonal telephone answering
Never let an important customer call go unanswered.
When your team is busy, unavailable or working across time zones, our trained representatives answer in your company’s name and follow instructions tailored to your business.
Two weeks free
Experience our service at no cost for 14 days. Assess our responsiveness, professionalism and quality before deciding whether to enter a long term contract. We’ll agree the call coverage, setup and start date with you before the trial begins.
Always professionalEvery caller receives a friendly, consistent welcome that reflects your brand.
Built around youWe follow your scripts, escalation rules, availability and preferred workflows.
Stay informedReceive clear messages and caller details through your chosen communication channel.
Relationships built on results
Trusted by ambitious businesses
A selection of organisations our team has been proud to support.
Dr. Rhadi Ferguson is a 2004 Olympian, four time U.S. national judo champion, former MMA fighter, author and coach.
Dr. Alexander Loyd is an author, speaker and creator of The Healing Code, known for his books and programmes on personal development and emotional wellbeing.
THE ATLAS CLUBLuxury lifestyle management, concierge services and personalised experiences for members.
DAVID WOLFEDavid Wolfe is an author, speaker and wellness entrepreneur known for his work in superfoods, nutrition and longevity education.
Nicolas Abitbol is a real estate investor and co-founder of Nobu Holdings, a residential property acquisition firm serving New Jersey, Pennsylvania and Maryland.
Personal development, financial education and coaching programmes for a more fulfilling life.
A law firm representing whistleblowers and handling employment and other civil litigation.
Hot tubs, swim spas and expert support for backyard relaxation and ongoing spa care.
An extension of your team
Outsourcing should feel personal.
We recruit for your requirements, train around your processes and manage the daily work environment while you retain visibility and direction. The result is a dedicated team that knows your brand and treats your customers with care.
- Dedicated professionals selected for your role
- Multilingual coverage across global time zones
- Clear communication, reporting and accountability
- Flexible engagement that scales with demand
Meet Adeel Malik
CEO, ANZ International
“He was very responsive and took the initiative in handling problems as they came.”
Client recommendation · LinkedIn · May 2010 ↗
Experience behind your team
The right people.
More time for your business.
I’m Adeel Malik. For more than 20 years, I’ve helped businesses put the right people behind their customer service and daily operations.
As CEO of ANZ International, I specialise in recruiting virtual assistants and call centre professionals, matching their skills to the way your business works. My experience spans multilingual travel concierge support, customer service, e-commerce administration and back-office operations for international clients.
My approach starts with understanding what takes up your time, what your customers expect and where you need dependable support. From there, I work with you to shape a practical outsourcing solution around your priorities—with clear communication and a team selected for your needs.
Whether you need one virtual assistant or a dedicated support team, let’s talk about what you can delegate and how ANZ can help you move forward.
Talk to AdeelSimple from day one
A clear path from first conversation to dependable delivery.
Discover
We learn your goals, workload, tools, hours and ideal customer experience.
Design
We recommend the right roles, coverage, workflow and service structure.
Select
We screen candidates and introduce the strongest people for your team.
Launch & improve
We train, onboard, report and continuously refine the operation with you.
“A responsive, committed outsourcing partner can give a growing business its most valuable resource back: time.”
Practical support. Measurable value. People you can rely on.
Before we get started
Questions about outsourcing your support.
Do you work with businesses internationally?
Yes. ANZ International supports businesses across global time zones. We agree the languages, working hours and coverage your operation needs before launch.
Which service is right for our business?
Choose customer support outsourcing for inbound enquiries and call handling, virtual assistant services for a defined role spanning everyday tasks, or back office outsourcing for recurring operational work. We can also discuss a combined team.
Can you help with our CRM, website or e-commerce systems?
Yes. Explore our IT consultancy services for GoHighLevel and CRM workflows, store integrations, websites and CMS, AI-assisted workflows and reporting. We assess your systems before agreeing deliverables and pricing.
How much does an outsourced team cost?
Pricing depends on the roles, workload, languages and hours of coverage. Tell us what you need and we will prepare a tailored recommendation. Service scope and pricing are agreed before work begins.
How does onboarding work?
We learn your requirements, agree the service structure, select suitable professionals and train around your processes. Reporting and feedback help refine delivery once the team is working with you.
Let’s talk
What could the right support team unlock for your business?
Tell us what you need and we’ll come back with a practical recommendation with no obligation.