Store administration
- Product, variant and collection updates
- Catalogue import preparation and data checks
- Approved content and merchandising updates
Shopify · WooCommerce · Store operations
Keep your store, systems and support team in step.
An online order can create work in several places. ANZ brings remote operations support and integration planning together to help you organise catalogue tasks, order updates and customer enquiries.
Discuss your projectRemote consultancy · Agreed deliverables · Testing & handover
Is this the right service for you?
Online retailers managing repeated product updates, order administration and support handoffs across several tools.
What we can help you put in place
Choose the tasks you need. The final deliverables are agreed after reviewing your systems.
Order & support workflows
- Order status and customer enquiry routing
- Returns-request and label workflow support
- Exception queues for issues your team must review
Store integrations
- Shopify Flow workflows where supported
- WooCommerce webhooks and supported app connections
- Store-to-CRM, helpdesk or reporting data flows
Example project: an order exception queue
An agreed order event creates a task for the support team, includes the information needed to investigate and records who owns the next action. The team reviews the exception before contacting the customer or changing an order. The exact steps depend on your store, apps and permissions.
Illustrative workflow; the final design depends on your systems and agreed scope.
What your project can include
- A map of the order or catalogue workflow
- Configured connections and agreed field mappings
- Sample-order checks and exception handling notes
- An operating guide for staff managing the queue
What we need to scope it
Share your store platform, installed apps, approximate order or catalogue volume and the tasks that repeat. We check your plan and connector support before committing to stock, fulfilment or customer-data synchronisation.
From one clear brief to a tested handover
Discover & scope
- Review your current tools and one priority workflow.
- Confirm feasibility, access, deliverables, costs and acceptance criteria.
Build & check
- Configure the agreed solution in a test environment where available.
- Check normal cases, missing data and failure handling before release.
Launch & hand over
- Release after your review and approval.
- Receive operating notes and an agreed support or staffing plan.
Questions before we start
Can you provide people as well as integrations?
Yes. We can scope virtual assistance or customer support alongside the technical work. The staffing responsibilities, hours and escalation process are agreed with you.
Can you automate refunds or inventory changes?
These actions need explicit business rules and permissions. We assess them separately, use test cases and agree where staff approval is required before anything affects live orders or stock.
Does every Shopify plan support the same automation?
No. Available actions and integrations can depend on the store plan, app subscriptions and connector features. We check your exact setup during discovery.
Questions before we start
How much does a project cost?
We quote after reviewing your systems, workload and required outcome. The proposal sets out deliverables, exclusions, timeline and fees. Platform subscriptions, paid apps and usage charges are separate unless expressly included.
Can you work with our existing tools?
We first check your plan, available integrations and access requirements. Where a connector is not suitable, we assess API or webhook options before agreeing the build.
Can you support the workflow after launch?
We can discuss ongoing remote administration, workflow checks and improvements. Coverage, response times and responsibilities are agreed separately; a project does not automatically include continuous monitoring.
Start with the work you want to improve.
Tell us which tools you use, what is taking time and what a better result would look like. We’ll review the fit and suggest the next step.
Discuss your projectIndependent consultancy. Platform names identify the tools being discussed and do not imply vendor certification or partnership.