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ANZ International

The people behind your team.

Get to know ANZ International and Adeel Malik.

Adeel Malik, CEO of ANZ International

Meet Adeel Malik

CEO, ANZ International

“Great work ethic and followed instructions very well. Would definitely hire again!”
Client Service Specialist
Client review · Upwork · April 2021 ↗

Experience behind your team

The right people.
More time for your business.

I’m Adeel Malik. For more than 20 years, I’ve helped businesses put the right people behind their customer service and daily operations.

As CEO of ANZ International, I specialize in recruiting virtual assistants and call center professionals, matching their skills to the way your business works. My experience spans multilingual travel concierge support, customer service, ecommerce administration and back office operations for international clients.

My approach starts with understanding what takes up your time, what your customers expect and where you need dependable support. From there, I work with you to shape a practical outsourcing solution around your priorities, with clear communication and a team selected for your needs.

Whether you need one virtual assistant or a dedicated support team, let’s talk about what you can delegate and how ANZ can help you move forward.

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How we work with your team

We select people for the role, train them in your processes and review delivery. You retain control of priorities, access and decisions.

How we have supported our clients

Examples from ANZ’s experience in staffing, operations and technical delivery.

Nicolas Abitbol

Krest Media: Shopify agency operations

Two client managers · Approximately 50 clients

ANZ supplied two agents as client managers for Krest Media, Nicolas’s Shopify marketing agency. They supported approximately 50 clients across store creation and management, fulfillment, customer service, and digital marketing on TikTok, Meta and Google Ads.

How the relationship developed

The engagement grew into an exclusive delivery relationship, with Nicolas relying on ANZ as Krest Media’s team.

A separate real estate engagement

ANZ also supplied cold callers for Nicolas’s real estate business. This was a separate engagement from the client management work for Krest Media.

The Healing Codes

Long-term back office and customer support

More than 10 years · 24/7 support

ANZ worked with Dr. Alexander Loyd’s company, The Healing Codes, for more than ten years, providing full back office services and round-the-clock chat, email and phone support.

How the relationship developed

The partnership continued for more than a decade. Throughout that relationship, ANZ provided the back office services and customer support that formed the scope of the engagement.

Customer contact and daily operations

Our role covered both the customer conversations and the back office work behind them. Chat, email and phone support formed part of the same engagement, with coverage throughout the day and night.

The Atlas Club

Multilingual concierge staffing and app development

50 concierge support staff · Six languages

ANZ recruited 50 concierge support staff across English, Spanish, Chinese, Japanese, Portuguese and Korean for The Atlas Club.

How the relationship developed

The relationship began with multilingual concierge staffing and expanded into app development. The Atlas Club worked with ANZ for its support personnel and later for development across both major mobile platforms.

Support across six languages

The staffing engagement covered concierge customer service in six languages. ANZ then also delivered mobile app development for both iPhone and Android, bringing people and technology into the same client relationship.

Relationships built on results

Trusted by ambitious businesses

A selection of organizations our team has been proud to support.